DSA Feedback: What we’ve learnt along the way

The most important outcome for Remtek is your success. Student feedback has always been an important part of our entire process. It allows us to adjust and improve our services and keep you involved in the development of the business.

We are here first and foremost to solve your problems and help you get the most out of your assistive technology.

This week we are delighted to announce that we reached 300 google reviews, with an impressive average score of 4.9!

Why reviews are important to Remtek

After every setup and training session, our engineers and trainers request feedback, which is submitted via our own website or google reviews. Google reviews are a great part of the feedback process. These reviews highlight to us how we can better support you.

We’ve also used your feedback to expand our ergonomics offer and developed the ergonomics arm of the business; Remtek Workplace. Our dedicated ergonomic assessors are here to help ensure that your workstation is as comfortable for you as possible. Check out the latest blog article from Remtek Workplace introducing our lead ergonomic assessor, Chris Barlow.

Here’s what some of our students have to say:

Vickay Rathbone – “Extremely helpful to understand the software programs that had been installed. Big thankyou to Ross Glasgow for being calm and collective and easy to talk to, as a person who struggled to talk to people he made me feel comfortable and not awkward to talk or ask questions. 100% recommend!”

Nicola Ioannou – “Very pleased with the service from Remtek, Ross has been extremely patient and clear when showing the new software to myself. Looking forward to the rest of my sessions. Thank you, Nicola”

Olivia Scrimgeour – “I had a two hour slot booked in today with Tom and it was so much better than I thought it would be. He was so helpful and was really good at explaining everything and was very understanding. I now feel a lot better about getting back to uni now I understand how much the software can help. I would highly recommend. Thanks again Tom!”

Claire Warner – “I have been very impressed by the service from Chris from Remtek. He completed my ergonomic assessment very professionally and returned to deliver the equipment and set it all up for me. The ergonomic equipment has massively helped with my lower back pain and I am very grateful.”

DSA feedback and what we have learnt

We take the time to work with you to make sure you are comfortable and confident with your software. Here are some of the lessons we’ve learnt from your feedback:

Being nervous is normal

Most students are nervous about their first training session and some even put off sessions due to anxiety. Nerves are completely normal. Our trainers will ensure you feel as comfortable as possible throughout the session; many themselves have been in your shoes. You’re not alone!

There’s no rush

All of our training sessions are delivered at a speed that works for you. If you have any questions or want to recap on a specific area, we are happy to take the time to get it right for you.

Breaks are an important part of the process

We understand that there can be a lot of information to take in and you may need time to process the training. Our trainers build breaks into the process and always check with you throughout the session if you need extra time to get your head around anything.

No question is silly

Please don’t feel as though any question is silly. Chances are there is another student feeling exactly the same as you and we can use your questions to create helpful information for future. Ask away, we’re here to help!

Get involved

If you are a student, industry professional or DSA business we would like you to get involved. We’re always looking for feedback and ‘Student Champions’ for Remtek Students to improve the student journey.

If you have advice or information that could be useful to students get in touch today. Contact Danielle at danielle@clickstartmarketing.org.